Getting a replacement power supply for Western Digital external drives - easy as pie

I very rarely get to actually praise a company for doing something beyond my expectations of service so here goes.

I've owned a 500GB WD Elements external hard drive for a little more than a year, and it stopped working about a month ago. I suspected the power supply was faulty, because I would plug it in, it would light up for half a second, then die out.

I was running out of disk space on my computer so I finally got around to looking for all the paperwork for it to make a warranty claim - the receipt, the warranty documents, etc. I went online, registered the product, adjusted the warranty dates by sending them a photo of my receipt, since there were a few weeks between the time of manufacture and the time of sale.

Then I rang Western Digital support and told them about my problem. The conversation went something like this:

Me: I've got a problem with the power supply of my external hard drive. It lights up for a moment after plugging in then goes out.

WD support: So what is the plug for your power supply. Is it 5-pin or something else?

Me: 5 pin. (I'd read on their support site that models made after sometime in 2008 used a different power supply and pin)

WD support: Okay, give me your name and address. You should get it in about two weeks.

Me: Do you need my registration number, or the model of hard drive I have.

WD: No, it doesn't matter what size of drive, it's just the plug that's different.

So they didn't even check if I actually had a registered drive. I could have been anyone or the item could have been out of warranty and would still have received a replacement power supply! Not that I'm complaining. Probably the chances of people doing that are quite unlikely anyway, so they decided to simplify the procedure.

The power supply arrived yesterday, Friday, 6 March. It was sent by FedEx from Singapore on 3 March. No questions, no rego check, no hassles. Just send it out when requested. WD support are f*king excellent!

YouTube viewing session

Interesting what I ended up watching and how I got there. (Most recent is at the top, so go through the list from the bottom.)

It all started with me trying to educate my wife about Rage Against The Machine, and how the Sydney Entertainment Centre would have to be one of the worst places to see them, since no one in their right mind really wants to be seated when watching these guys. "WHAT? You don't know who they are? ZOMG! Watch this then... And feel the funk, y'all!"

I love Daft Punk. I really do. Okay, maybe just the first 2 albums. They became popular around the time these new-fangled things called "electronica" and "big beat" were making the rounds. That faded, and then we all started listening to Post-Rock, then New Rock, then that "angular post-punk proto-new wave sound". God knows what they call it this year. At least hip-hop doesn't suffer from the proliferation of labels like this. There may be strains of hip-hop, but no one ever goes and denies that it is hip-hop. But yeah, you say, all these labels just come from music critics, press releases and assorted musical wankers who blog. Fair enough. You never hear the actual artists themselves putting labels on their music. They just tend to say "rock and roll". Okay... so I've just shot down my assertion about rock music in the second sentence of this paragraph.

Anyway, back to Daft Punk. I just realised last night what an utter fool I was for not getting those tickets to their upcoming appearance here in Sydney. Bugger. Bollocks. Fikifikifiki. Woof woof to the doof doof. Aaaaaargh. I was looking up their live performances on YouTube and they're pretty awesome. Not life changing, but enough to make you dance so hard that you'd fall down. I remember actually dancing to Around The World in front of the stereo over and over again. Of course, only after checking that there was no one home!

I, for one, welcome our new (old) robot overlords.